Articles
My sponsor and/or company logo for an event is incorrect. Can you update it?
No, only the account holder who uploaded the logo has the ability to edit and upload a new one. We recommend contacting the company directly to make updates. In addition, you can request a logo be added to our library by following the prompts in t...
When are event reminder emails sent?
Events that are opened for registration have reminders that are automatically sent upon registration and one hour before the event start time. If the event requires additional detailed reminders, please send a request by emailing events@hbanet.or...
How far in advance do I need to submit an event to open registration?
Per the HBA programming and events policy , all events—no matter the size—must be submitted at least 4 weeks in advance to be opened for registration via the HBA website. This ensures an appropriate time for event promotion to ensure a size...
I submitted an event/question to HBA two days ago and haven’t received a response.
We kindly ask for your patience as we manage various daily requests. Please allow 24-48 business hours before submitting another inquiry. Note that the Events Team operates on Eastern Standard Time (EST) Monday to Friday.
I’m confused about what I can edit through my event set-up profile before and after an event submission.
That’s what the Resource Center is for! We’ve curated a section of helpful topics that cover everything from editing to submission and event protocols. Please follow the link , as many of your questions can be answered there. ...
Attendees of the event have contacted me saying they haven’t received post-event materials. What should I do?
HBA sends out a large volume of emails daily. We ask that you allow time for the system to process emails, and check both inbox and spam/junk folders. If attendees are having trouble accessing materials, please advise them to check multiple browse...
How can I set my event registration deadline for an event?
The registration end date varies depending on the event type. Virtual events: Registration settings are automatic and will close based on system defaults. For virtual events, registration automatically remains open until the day after the ev...
What are HBA’s business hours?
The events team operates Monday through Friday, 9 AM to 5 PM (EST), factoring in holidays where we may be closed. HBA is a global organization, please factor in how your time zone relates to HBA Central for response times.