Her e are examples of the automated outreach sent to HBA members as they near their expiration dates (attachments in both Outlook and PDF formats):
- 6 weeks prior to expiration: email message:
- ~30 days prior to expiration: text message (if opted in)
- 4 weeks prior to expiration: email message:
- 2 weeks prior to expiration: phone message (if opted in), email message:
- ~1 week prior to expiration: text message (if opted in)
- 5 days post-expiration: email message:
- 2 weeks post-expiration: phone message (if opted in)