HBA Central expiring member outreach schedule

6 weeks prior to expiration: email message: Your HBA Membership Expires Next Month.msg

~30 days prior to expiration: text message (if opted in)

20 days prior to expiration: email message: Your HBA membership is about to expire.msg

2 weeks prior to expiration: phone message (if opted in)

5 days post-expiration: email message: Your HBA Membership Expired.msg

3 weeks post-expiration: phone message (if opted in)