The experience center
The Experience Center Concept Every HBA region’s organizational structure includes an Experience Center: a group of departments that work together in pursuit of the optimal experience for HBA’s customers. A department is dedicated to a particul...
Department flex structure
Each department’s organizational structure is standardized, yet still flexible based on the need of that function within their particular region. HBA highly recommends that a department include a leadership team (at least a president and vice presid...
Department leaders vs committees
There are a number of opportunities for volunteers within each department, specifically leadership and committee positions: Department leaders : responsible for high-level strategy, decision making and ensuring priority tasks are handled within t...
Cross-collaboration between functions/departments
While each regional department has its own scope, function and focus areas, none can work in a silo. Cross-collaboration between the departments is essential to create the overall HBA experience and deliver value. Here is a helpful Department Cross...