The Healthcare Businesswomen’s Association (HBA) continues to grow and expand its reach. Much of the work achieved by the organization is driven by dedicated volunteer leaders who give their time and energy to advance the HBA mission. Like any professional environment, volunteer leaders may face challenges arising from interpersonal conflict or differences in opinion. While these conflicts can often be resolved independently, at times a conflict is so significant that it threatens the productivity and culture of the individuals, locations, or the larger HBA.
Articles
Overview
Individual-Level Impact A volunteer member leader consistently undermines or dismisses another’s contributions, leading to disengagement or withdrawal from responsibilities. A member or volunteer member leader feels harassed or bullied by anoth...
Mediation Details
Mediation will be managed by the geographical operating board affiliated with the location where the conflict occurs, along with an HBA Central Staff member. If there is no such geographical operating board, the HBA Central staff will bring in a ...
Mediation Process
Mediation Process: If the Operating Board Executive Committee’s help is warranted, the following process has been designed to support the timely resolution of the conflict. Adjustments to this process will be made to best meet the needs of the s...
Role and Authority
The role of the Mediation team is to provide facilitation, advice, and support to parties in conflict, with the ultimate goal of helping the parties themselves resolve their own conflict. In providing service to the parties in conflict, the commit...
Conflict of Interest
Mediation committee members must notify the HBA Central Staff liaison immediately if they have any existing relationships or interests with the parties in a particular conflict that would interfere with their neutrality, so they can be excused fro...
Appendix I: Procedures for HBA Board Member Removal
In cases of board member conflict, the first step is for the board/parties to attempt to resolve the issue directly, including engaging the association’s Mediation process as appropriate. If mediation efforts fail, and the volunteer or board memb...